Associate / Senior Associate – Fraud Investigation | Genpact Careers India
Genpact is hiring for the role of Associate / Senior Associate – Fraud Investigation to strengthen its fraud risk and compliance operations. This role is ideal for professionals with experience in fraud detection, transaction monitoring, and risk assessment within financial services, payments, or e-commerce domains.
As a Fraud Investigator, you will be responsible for monitoring fraud alerts, investigating suspicious activities, reviewing customer documents, and collaborating with fraud operations teams to minimize financial risks and ensure regulatory compliance.
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Job Overview
Company: Genpact
Department: Fraud Operations / Risk Management (BFS Operations)
Job Role: Associate / Senior Associate – Fraud Investigation
Work Style: Office / Shift-Based (24×7 Operations)
Job Type: Full Time
Location: Gurugram, Haryana, India
Last Date to Apply: 26 February 2026
Key Responsibilities
Monitor and review daily fraud alerts generated by fraud detection systems
Investigate suspicious transactions, accounts, and activities
Escalate high-risk or confirmed fraud cases to Fraud Ops and SME teams
Review customer identification documents and supporting fraud-related documents
Accurately document investigation findings and actions taken
Follow defined escalation matrices and fraud procedures
Identify fraud patterns, trends, and provide actionable insights
Stay updated on emerging fraud schemes and regulatory requirements
Support fraud reporting, metrics, and performance tracking
Adhere to SLAs, KPIs, and KRIs while making risk-based decisions
Collaborate with team members to share best practices and improve investigations
Act as SME and perform quality checks on team outputs when required
Required Skills & Qualifications
Bachelor’s degree in Finance, Accounting, or a related field
Experience in fraud investigation, fraud detection, or risk management
Knowledge of fraud monitoring tools and transaction systems
Strong analytical, problem-solving, and decision-making skills
High attention to detail and ability to work under pressure
Familiarity with financial services, payment systems, or e-commerce fraud
Experience with PII verification tools and customer profile reviews
Ability to meet productivity, quality, and SLA requirements
Strong communication and stakeholder collaboration skills
Preferred Skills
Advanced typing skills with high accuracy
Proficiency in MS Office tools
Ability to adapt to process and system changes
Willingness to work in a 24×7 environment
Certifications such as CAMS, CFE, ICA, or equivalent (preferred)
Why Join Genpact?
Work at the forefront of AI, automation, and digital innovation
Solve real-world challenges for global enterprises
Accelerate your career with continuous learning and mentorship
Join a global workforce of 140,000+ professionals
Thrive in an inclusive, values-driven culture
Important Notice
Jobs Kripa is not affiliated with Genpact.
This job information is shared for informational purposes only.
👉 Always verify details and apply only through the official company career website.
How to Apply
👉 Apply on Official Genpact Career Page