Universal Banker – HSBC (Branch & Retail Banking)
HSBC is hiring a Universal Banker (UB) to support its growing branch network across India. This is a customer-facing role focused on delivering excellent branch service, handling walk-in customers, and promoting need-based banking solutions.
The role plays a key part in HSBC’s expansion strategy, with new branches being added nationwide.
At Jobs Kripa, we aim to share job-related information collected from publicly available sources to help job seekers stay informed.
Job Overview
- Company: HSBC
- Department: Branch and Retail Banking (International Wealth & Premier Banking – IWPB)
- Job Type: Full Time
- Work Style: Office / Branch Based
- Location: Chennai, Tamil Nadu, India
- Experience Required: 1–2 Years
- Application Deadline: 23 February 2026
Key Responsibilities
Deliver high-quality customer service across branch front-office and teller operations
Apply TCF (Treating Customers Fairly) principles in all customer interactions
Shift focus from transaction processing to need-based product solutions
Manage walk-in customer requirements and resolve complaints effectively
Maintain branch hygiene, ATM cleanliness, and proper display of promotional materials
Migrate customers to digital and alternate delivery channels smoothly
Adhere to operational controls, audit standards, and bank policies
Acquire new customers and meet KPIs for sales, referrals, and cross-selling
Promote banking products including Credit Cards and General Insurance
Ensure compliance with AML, Sanctions, and regulatory guidelines
Skills Required
Strong understanding of branch banking operations and processes
Excellent customer service and relationship-building skills
Updated knowledge of banking products, systems, and regulations
Ability to work collaboratively in a team environment
Strong communication and interpersonal abilities
Organized, detail-oriented, and proactive mindset
Customer-focused approach with problem-solving capability
Awareness of AML risks and compliance standards
Eligibility Criteria
Education:
Graduate in any discipline
Experience:
1 to 2 years of experience in banking or customer service roles
Important Notice
Jobs Kripa is not affiliated with HSBC.
This job information is shared for informational purposes only.
👉 Always verify details and apply only through the official company career website.
How to Apply
👉 Apply on Official HSBC Career Page